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Dumsor: ECG is liable for replacing your damaged appliance if … says PURC

According to the PURC, consumers who have had their gadgets damaged as a result of intermittent power cuts can lodge a complaint for redress with ECG in their respective regions

Electricity consumers whose gadgets have been damaged as a result of erratic power by the Electricity Company of Ghana (ECG), can have their gadgets replaced if the distributing is found culpable, the Public Utility Regulatory Commission (PURC) has said.

According to the PURC, consumers who have had their gadgets damaged as a result of intermittent power cuts can lodge a complaint for redress with ECG in their respective regions.

The PURC says consumers who are not satisfied with the outcome of the complaint could pursue the matter further with PURC for redress.

Speaking to Kwaku Nhyira-Addo on the Asaase Breakfast Show on Tuesday (16 April), the director of research and corporate affairs of PURC, Eric Obutey said consumers must seek redress through the laid down procedures.

“With respect to the deep freezer issue you spoke about, the customer can actually walk to ECG and complain about how the erratic power cuts have affected his or her gadgets, if ECG does its investigations and fails to address the issue, the consumer could always walk to PURC office and lodge a complaint, PURC will undertake investigations and when it is found that it is the fault of ECG or the utility service provider for which reason the appliance is spoilt.”

“The PURC has the necessary fines and impositions that it could place on ECG and that appliance could be replaced, we have done it in the past where people have had their appliances such TV sets, Fridges and even money paid to them after investigations,”

Listen to Eric Obutey  in the attached audio clip below

Reporting by Fred Dzakpata in Accra

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