EnergyNews

ECG customers fume over ineffective meter app

Customers of ECG have taken to social media to register their displeasure over their inability to purchase power on the new app

A cross section of Ghanaians has expressed frustration with the service of the Electricity Company of Ghana (ECG) following the change of its meter app.

Some of the customers took to Facebook to register their displeasure after a customer shared a similar experience of not being credited after purchasing power with the new app.

Daniel Amoateng posted on Facebook saying, “ECG ECG ECG why? Please what is the name of the ECG boss I want to tag him.”

“It’s been 4 days since you debited my momo account, but my meter has not been credited, no token sent so I uploaded myself and you still haven’t credited my momo account after several complaints.”

He added: “My money is sitting with you and I have look for another money to purchase power why? In this 21st century and with the many IT people around we shouldn’t be suffering like this. I am even tired calling ur call center.”

ECG officials are yet to comment on the situation.

Below is the full post:

Meanwhile, some frustrated customers have also been sharing their experience on the development:

“Same happened to me last weekMy money is still with them
Have to buy another power from their vendors the most painful part of it was that my light came the next day When you call the cal/help centre they will just take your info/details and nothing happen, said Richmond Afransah Mends-Haizel

“Boss mine has been there for about a month ooo..if u call the tell u nonfa nkoaaa …hmmmm,” Fifi Folson said.

“Bro, for more than 4 months. My account has not been credited and a staff at the district office tells me “sika no ashi”,” Isaac Osei Appah also posted.

 

Fred Dzakpata

 

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