DVLA attributes success story to efficiency, effectiveness and timeliness of service delivery
In 2020, the Driver and Vehicle Licensing Authority was honoured as best use of information technology to drive efficiency in service delivery institution
The Driver and Vehicle Licensing Authority (DVLA) has attributed its success story to the efficiency, effectiveness and delivery of service on time.
Speaking at a ceremony to endorse the punctuality pledge, the chief executive officer of DVLA, Kwasi Agyeman Busia said prior to date, the authority diagnosed challenges such as lack of timeliness, rigorous bureaucracy process that people go through in getting service done, lack of transparency, efficiency and the activities of middlemen.
He said the determination by the authority to fix the challenges led to the development of the strategic vision of the authority which encompasses “People, Process and Technology” which he said, has contributed to the transformation and innovations at DVLA.
Busia noted that there was a need to sustain the positive transformation of the authority.
He indicated that a strategic vision was put together to build and ensure a sustainable authority with the most motivated staff and delivery of the utmost services at all times.
“Today’s meeting reminds me that our service delivery is having an effect and people are watching. The most important thing is having a structure that works. When punctuality is inculcated in the mission of an organisation the sky will be the limit,” he said.
He further expressed his gratitude to the Punctuality Ghana Foundation and said the signing of the pledge was a motivation for the Authority to work harder to attain its goal.
In a welcome address the deputy chief executive officer of DVLA in charge of Services, Kwame Appiah Kubi said punctuality drives productivity therefore, as an authority, there was the need to ensure punctuality as a key component in its operations.
Lead Punctuality Crusader, Emmanuel Amarquaye also noted that punctuality is constantly reducing the time spent doing the things which used to be done.
He said poor supervision in the civil and public service accounts for the malingering and lackadaisical attitude to work by some staff.
According to Amarquaye, productivity will improve if organizations put in measures to ensure that offices open on time, availability of technological gadgets to promote attendance to work, effective management of correspondence, proper management of meetings, a smooth continuation of work when one is on leave and developing innovative ways of increasing revenue.
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